Founder, President, and CEO

“Our customers are depending on us to make each of their deliveries on time, every time. Let us treat each and every delivery as though it were a matter of life and death. If our customer is unhappy for any reason, that delivery will be free”

Henry (Hank) founded Quicksilver Messenger Service in Cleveland, Ohio, on December 1, 1979 after 10 years in the hospitality industry. Hank soon developed a reputation as an innovator in addition to an unwavering commitment to outstanding customer service and extraordinary value. He originated bicycle messenger service in Cleveland as well as computerized order-entry and dispatch. Later, he spearheaded the merger that would become 1st American Courier and continues to seek out unique solutions to his customers’ thorniest delivery problems. He is a founding member of both the Consolidated Delivery and Logistics Association and The Ohio Same Day Transportation Association.

Chief Operating Officer

Lindsay has spent more than 15 years in the delivery industry specializing in customer service and operations - designing, developing and implementing high quality and personalized services across numerous customer organizations.

In step with the Company’s corporate philosophy, Lindsay ensures the highest level of service quality and care, a theme that permeates all aspects of 1st American Courier, and is fundamental to our continued success. 

Based on her deep expertise, Lindsay provides leadership and vision for an enduring, innovative company with an impressive and fast-growing list of corporate customers. She is heavily involved in new products and the managing of our largest accounts. Her take on customer service is an integral part of 1st American Courier’s customer value proposition. All feedback allows us to gather any necessary changes to improve and ensure that our quality and service exceed any and all customer expectations.

Working alongside Operations, Human Resources, and the Accounting departments, she acts as a liaison between customers and 1st American Courier, making sure that the lines of communication remain open. 

As a second generation owner, Lindsay is a team and office leader, striving to build trust and maintain strong long-term relationships with 1st American’s customers, employees, and drivers. 

VP - Strategy & Development

David grew up around the logistics business and came back to lead it into its next chapter. As a second-generation owner, he brings both a lifelong understanding of the industry and a career in technology to the table — a combination that is shaping how the company grows, operates, and serves its customers. From expanding into new Midwest markets to building smarter internal systems, David is focused on honoring what the company has always stood for while positioning it for the future.

At the heart of that vision is people. David is committed to continue building a company where employees don't just work, they build careers. A culture where people are valued, developed, and want to stay for the long haul is just as important to him as any market expansion or technology investment. He believes the right team, combined with the right partners, is what turns a good business into a great one. That's why alongside growing the company's footprint, David is actively cultivating relationships with strategic partners who share the same vision for where this industry is headed.

1st American Courier has built strong expertise serving healthcare and industrial clients, and David is focused on going deeper in those verticals while expanding into the industries shaping tomorrow. From automotive and data centers to the next wave of industries driving the Midwest forward, the goal is to build the kind of operation that the most demanding, fast-moving businesses in the region can count on.

Director of Operations

Nikki is an experienced Director of Operations with over 20 years of leadership in the courier and logistics industry, specializing in optimizing delivery networks, streamlining operations, and ensuring exceptional service performance. Nikki successfully helps lead our daily operation while managing high-volume distribution systems, improving route efficiency, and implementing strategies that reduce costs while maintaining on-time delivery standards.

Nikki's expertise includes fleet management, route optimization, last-mile delivery operations, and team leadership across dispatch, warehouse, and driver teams. She has a strong track record of enhancing operational workflows.

Nikki is passionate about building reliable, scalable delivery systems that meet customer expectations in fast-paced environments. 

Interim Controller, MBA

Nelly Sigmund joined the finance team at 1st American Courier in 2018. Nelly comes to 1st American Courier with this philosophy: “When we run better – by identifying opportunities to improve efficiencies, processes and technology improvements – we maximize our capabilities and help minimize expenses. These savings can then be passed on to our customers with lower costs and high-valued service.”

Nelly brings to 1st American vast experience from her years in the accounting field including auditing, general accounting, payroll, and expertise in a variety of software and accounting/finance systems.